Refund policy

Refund and Returns Policy

Last updated: 17 September 2026

At Kurque Foursel, we are committed to delivering menswear of uncompromising quality and refinement. If you are not entirely satisfied with your purchase, our returns procedure is designed to be straightforward, transparent, and fully compliant with United Kingdom consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

1. Statutory Right to Cancel (14-Day Cooling-Off Period)

In accordance with the Consumer Contracts Regulations 2013, you have the statutory right to cancel your order without providing any reason within 14 calendar days from the day you, or a third party indicated by you (other than the carrier), receive physical possession of the goods.

To exercise your statutory right of withdrawal:

You must notify us of your decision by providing a clear, unequivocal statement prior to the expiry of the 14-day cancellation window.
You may contact our concierge team at info@kurquefoursel.store with your order number, full name, and delivery address.
You must dispatch or hand over the goods to us without undue delay and no later than 14 calendar days from the day you communicated your cancellation to us.

2. Condition of Returned Items

To receive a full reimbursement under your cooling-off rights, items must be returned in their original, resalable condition:

Garments must be unworn, unwashed, and undamaged, with all bespoke tags, brand labels, spare buttons, and original luxury packaging intact.
You are permitted to inspect and try on garments only as you would reasonably be allowed to do in a physical boutique or tailor shop.
We reserve the right to make a deduction from the reimbursement for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the items.

3. Exclusions from the Right to Cancel

The right of cancellation does not apply to:

Bespoke, custom-made, or personalised garments tailored to your specific measurements.
Unsealed items that are not suitable for return due to health protection or hygiene reasons (such as underwear or socks) once opened.

4. Faulty, Damaged, or Misdescribed Goods (Consumer Rights Act 2015)

All items supplied by Kurque Foursel must conform to the contract, be of satisfactory quality, and be fit for purpose. If an item arrives damaged, defective, or does not match its description:

Short-Term Right to Reject (Within 30 Days): If your purchase is faulty or does not conform to specification upon delivery, you are legally entitled to an immediate full refund within 30 calendar days from the date of receipt.
Repair or Replacement (After 30 Days up to 6 Months): If a defect arises after 30 days but within 6 months of delivery, you are entitled to request an immediate repair or replacement at our expense. If a repair or replacement is impossible or unsuccessful, you are entitled to a full refund or an appropriate price reduction.

For any claim regarding damaged or faulty goods, please notify info@kurquefoursel.store promptly with your order reference and photographs demonstrating the issue so we may issue a prepaid returns label.

5. Returns Process & Shipping Costs

Initiate Your Return: Email info@kurquefoursel.store quoting your order reference number and the specific item(s) you wish to return.
Authorisation & Documentation: Our concierge will provide a Return Merchandise Authorisation (RMA) along with the designated UK return warehouse address.
Packaging: Securely pack the item in its original box and packaging to prevent transit damage.
Postage Costs:
- For standard voluntary cancellations under the 14-day cooling-off period, the customer is responsible for the direct cost of returning the goods, unless stated otherwise in a promotional offer.
- If the return is due to an error on our part, transit damage, or a faulty product under the Consumer Rights Act 2015, Kurque Foursel will cover all standard return delivery costs.

6. Reimbursement Timeline & Payment Method

Timeline: We will process your reimbursement within 14 calendar days from the date we receive the returned goods back at our facility, or (if earlier) 14 calendar days after the day you provide verifiable proof that you have dispatched the goods back to us.
Scope of Refund: Reimbursements will cover the full purchase price of the returned garments, as well as our standard outbound delivery charge (if charged at checkout). If you opted for an enhanced or premium delivery service (such as Saturday delivery or guaranteed pre-10:30 am), we are only obliged to reimburse the cost of standard delivery.
Method: All refunds will be issued to the original payment method used for the initial transaction, unless expressly agreed otherwise. You will not incur any processing fees as a result of such reimbursement.