Shipping policy

Shipping & Delivery Policy

Last updated: 17 September 2026

At Kurque Foursel, every garment is handled, packaged, and dispatched with meticulous attention to detail to ensure an uncompromised luxury experience. This Shipping & Delivery Policy sets out the terms governing the dispatch and delivery of your orders, drafted in full alignment with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Delivery Options & Timeframes

We partner with premier courier networks across the United Kingdom to ensure safe, discreet, and reliable delivery. We offer the following delivery tiers:

  • Complimentary Standard Delivery:

    • Cost: Free of charge (£0.00) on all orders.

    • Transit Time: 5 to 12 working days.

    • Service: Fully tracked signature-upon-delivery service.

  • Express Tracked Delivery:

    • Cost: Calculated and presented at checkout prior to payment.

    • Transit Time: 5 to 8 working days.

    • Service: Priority dispatch with expedited transit and dedicated parcel tracking.

Working days are defined as Monday to Friday, excluding UK bank holidays and public holidays.

2. Order Processing & Dispatch

  • Dispatch Schedule: All orders are reviewed and carefully prepared in our bespoke presentation boxes within 1 to 2 working days.

  • Order Tracking: Once your parcel has been handed over to the courier, you will receive a formal Dispatch Confirmation email containing a unique tracking reference, allowing you to monitor your consignment in real time.

3. Statutory Delivery Deadline (Consumer Rights Act 2015)

In strict accordance with the Consumer Rights Act 2015:

  • We are legally bound to deliver all goods without undue delay and within no more than 30 calendar days from the date on which the purchase contract was concluded, unless an alternative timeframe has been explicitly agreed upon between you and Kurque Foursel.

  • If an order fails to arrive within the statutory 30-day window (or an agreed extended period), you retain the right to terminate the contract and receive a full, immediate reimbursement of all monies paid.

4. Passing of Risk & Parcel Protection

Under Section 29 of the Consumer Rights Act 2015:

  • Full Merchant Liability: Kurque Foursel assumes total responsibility and risk of loss, theft, or damage to the goods until they are physically received into the custody of you or a nominated third party acting on your behalf (excluding a postal carrier commissioned independently by you).

  • Should an item sustain damage during transit or fail to arrive, our concierge team will assume full responsibility by arranging an immediate replacement or processing a complete reimbursement at no cost to you.

5. Delivery Address & Receipt

  • Please ensure that your specified delivery address is complete, accurate, and secure.

  • If a delivery attempt is unsuccessful, the courier will leave a calling card with instructions on how to arrange a complimentary redelivery or collect your parcel from a secure local depot.

6. Concierge & Enquiries

If you require assistance with your consignment or wish to request special delivery arrangements, please contact our concierge:

  • Store Name: Kurque Foursel

  • Domain: kurquefoursel.store

  • Concierge Email: info@kurquefoursel.store